Common Things to Check First
Before reaching out, it’s worth checking the following:
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Date range and filters – Make sure the correct date range, platform, and conversion source are selected.
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Recently added access – New data connections or changes can take up to 24 hours to appear.
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Saved views – If you’re using a saved filter view, try resetting or switching back to the default view.
These quick checks often resolve common questions straight away.
Data or Reporting Issues
If you notice missing data, unexpected numbers, or reports not updating as expected, this may be related to:
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Platform access still being connected or refreshed
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API sync timing
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Recent changes to accounts, conversions, or tracking
Our team can investigate this for you.
Access or Login Issues
If you’re having trouble:
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Logging in
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Seeing the correct accounts
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Accessing certain dashboards or reports
Let us know, and we can review permissions or resend access if needed.
Product Questions
If you’re unsure how something works, or want guidance on:
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Reports and dashboards
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Filters, formulas, or metrics
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Building or customizing reports
Our Knowledge Hub is available 24/7 and covers most common questions step by step.
How to Contact Us
If you need help or something isn’t working as expected, please email
team@askbosco.io
When contacting us, it helps if you include:
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The account or report name
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A brief description of the issue
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Screenshots (if relevant)
This allows us to resolve things as quickly as possible.
This article was created by Grace. If you have any questions or need a hand, feel free to reach out to us at team@askbosco.io
January 2026