---
title: Post-Onboarding Handover Process
description: Learn what happens after onboarding, including account access, tailored training sessions, ongoing check-ins, and how to contact Customer Success for extra support.
---

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# Post-Onboarding Handover Process

Once onboarding is complete, you’ll receive a confirmation email outlining how to sign up and create your account.

![create account email](https://info.askbosco.io/hs-fs/hubfs/create%20account%20email.png?width=419&height=556&name=create%20account%20email.png)

You can then expect a series of online or face-to-face training sessions, tailored to your confidence level, reporting needs, and preferences.

In most cases, the Customer Success team will arrange the following with you:

- 1-hour ASK BOSCO® Reporting Basics
- 1-hour ASK BOSCO® Reporting Advanced
- Ad hoc check-ins, as often as you need
- A 30-day “How are things going?” check-in

If you need to contact us at any time or would like to book additional support, you can email us at [team@askbosco.io](mailto:team@askbosco.io).

This article was created by Grace. If you have any questions or need a hand, feel free to reach out to us at [**team@askbosco.io**](mailto:team@askbosco.io)[mailto:team@askbosco.io](mailto:team@askbosco.io)

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Feb 2026

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