Contents
- What is the Support Agent?
- How the Support Agent Works
- What the Support Agent Can Help With
- When the Support Agent Escalates to our Customer Success Team
- Best Practices
- Limitations of the Support Agent
- Frequently Asked Questions
What is the Support Agent?
The ASK BOSCO® Support Agent is designed to provide quick support and guidance directly within the platform.
It can help
- Answer common questions
- Guide users to relevant Knowledge Hub articles
- Assist with navigating features and reporting functionality.
The Support Agent uses the information available in our Knowledge Hub and support resources to provide responses in real time.
How the Support Agent Works
The Support Agent works by analyzing your question and searching available support content to provide the most relevant answer possible.
Depending on the query, the Support Agent may:
- Answer a question directly
- Share a relevant Knowledge Hub article
- Guide you through a process step-by-step
- Suggest next steps based on your request
- Escalate you to a member of the ASK BOSCO® team if needed
The Support Agent is designed to support users with common platform questions and reduce the need to wait for manual support responses.
What the Support Agent Can Help With
The Support Agent can assist with topics such as:
- Reporting navigation
- Dashboard functionality
- Filters and saved views
- Platform integrations
- Common troubleshooting steps
- Understanding metrics and visualizations
- General platform guidance
The Support Agent may also direct users to helpful training or support articles where appropriate.
When the Support Agent Escalates to our Customer Success Team
If the Support Agent is unable to confidently answer a question, users may be directed to contact the ASK BOSCO support team.
Examples may include:
- Technical issues requiring investigation
- Platform bugs or unexpected behaviour
- Account-specific configuration questions
- Requests requiring manual changes
- Complex reporting queries
In these cases, a support ticket will be created for further assistance.
Best Practices
To get the best responses from the Support Agent:
- Ask clear and specific questions
- Include relevant platform or report names where possible
- Avoid combining multiple questions into one message
- Use natural language, you do not need specific commands
Examples:
- “How do I save a filter view?”
- “Why is my Meta Ads data not updating?”
- “How do I create a new report?”
Limitations of the Support Agent
While the Support Agent can assist with many common questions, it may occasionally:
- Misinterpret unclear wording
- Provide incomplete responses if information is unavailable
- Be unable to answer highly account-specific questions
- Require Customer Success Team escalation for technical investigations
We recommend contacting the ASK BOSCO® support team if you require further clarification or assistance.
Frequently Asked Questions
Does the Support Agent replace the support team?
No, the Support Agent is designed to support and speed up common queries, but the ASK BOSCO® team is still available for more complex support requests.
Where does the Support Agent get its information from?
The Support Agent uses approved ASK BOSCO® support content and Knowledge Hub resources.
Can the Support Agent make changes to my account?
No, the Support Agent cannot make account changes or update settings on your behalf.
Can I still contact support directly?
Yes, users can still contact the ASK BOSCO® support team as normal at team@askbosco.io
This article was created by Grace. If you have any questions or need a hand, feel free to reach out to us at team@askbosco.io
May 2026