---
title: ASK BOSCO® Support Agent Overview
description: An overview of the ASK BOSCO® Support Agent, here to help with questions about your digital marketing reporting dashboard.
---
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1. [Here to Help](https://info.askbosco.io/knowledge?hsLang=en)
2. [Knowledge Hub](https://info.askbosco.io/knowledge/knowledge-hub?hsLang=en)
3. [Product Updates & Features](https://info.askbosco.io/knowledge/knowledge-hub?hsLang=en#product-updates-features)
# ASK BOSCO® Support Agent Overview
**Contents**
1. [What is the Support Agent?](https://info.askbosco.io/knowledge/ask-bosco-support-agent-overview#whatisthesupportagent)
2. [How the Support Agent Works](https://info.askbosco.io/knowledge/ask-bosco-support-agent-overview#howthesupportagentworks)
3. [What the Support Agent Can Help With](https://info.askbosco.io/knowledge/ask-bosco-support-agent-overview#whattheagentcanhelpwith)
4. [When the Support Agent Escalates to our Customer Success Team](https://info.askbosco.io/knowledge/ask-bosco-support-agent-overview#supportagentescalates)
5. [Best Practices](https://info.askbosco.io/knowledge/ask-bosco-support-agent-overview#bestpractices)
6. [Limitations of the Support Agent](https://info.askbosco.io/knowledge/ask-bosco-support-agent-overview#limitationsofsupportagent)
7. [Frequently Asked Questions](https://info.askbosco.io/knowledge/ask-bosco-support-agent-overview#faqs)
---
**What is the Support Agent?**
The ASK BOSCO**®** Support Agent is designed to provide quick support and guidance directly within the platform.
It can help
- Answer common questions
- Guide users to relevant Knowledge Hub articles
- Assist with navigating features and reporting functionality.
The Support Agent uses the information available in our [Knowledge Hub](https://info.askbosco.io/knowledge?hsLang=en) and support resources to provide responses in real time.
---
**How the Support Agent Works**
The Support Agent works by analyzing your question and searching available support content to provide the most relevant answer possible.
Depending on the query, the Support Agent may:
- Answer a question directly
- Share a relevant Knowledge Hub article
- Guide you through a process step-by-step
- Suggest next steps based on your request
- Escalate you to a member of the ASK BOSCO® team if needed
The Support Agent is designed to support users with common platform questions and reduce the need to wait for manual support responses.
---
**What the Support Agent Can Help With**
The Support Agent can assist with topics such as:
- Reporting navigation
- Dashboard functionality
- Filters and saved views
- Platform integrations
- Common troubleshooting steps
- Understanding metrics and visualizations
- General platform guidance
The Support Agent may also direct users to helpful training or support articles where appropriate.
---
**When the Support Agent Escalates to our Customer Success Team**
If the Support Agent is unable to confidently answer a question, users may be directed to contact the ASK BOSCO support team.
Examples may include:
- Technical issues requiring investigation
- Platform bugs or unexpected behaviour
- Account-specific configuration questions
- Requests requiring manual changes
- Complex reporting queries
In these cases, a support ticket will be created for further assistance.
---
**Best Practices**
To get the best responses from the Support Agent:
- Ask clear and specific questions
- Include relevant platform or report names where possible
- Avoid combining multiple questions into one message
- Use natural language, you do not need specific commands
Examples:
- “How do I save a filter view?”
- “Why is my Meta Ads data not updating?”
- “How do I create a new report?”
---
**Limitations of the Support Agent**
While the Support Agent can assist with many common questions, it may occasionally:
- Misinterpret unclear wording
- Provide incomplete responses if information is unavailable
- Be unable to answer highly account-specific questions
- Require Customer Success Team escalation for technical investigations
We recommend contacting the ASK BOSCO® support team if you require further clarification or assistance.
---
#### **Frequently Asked Questions**
**Does the Support Agent replace the support team?**
No, the Support Agent is designed to support and speed up common queries, but the ASK BOSCO® team is still available for more complex support requests.
**Where does the Support Agent get its information from?**
The Support Agent uses approved ASK BOSCO® support content and Knowledge Hub resources.
**Can the Support Agent make changes to my account?**
No, the Support Agent cannot make account changes or update settings on your behalf.
**Can I still contact support directly?**
Yes, users can still contact the ASK BOSCO® support team as normal at [team@askbosco.io](mailto:team@askbosco.io)
This article was created by Grace. If you have any questions or need a hand, feel free to reach out to us at [**team@askbosco.io**](mailto:team@askbosco.io)[mailto:team@askbosco.io](mailto:team@askbosco.io)
May 2026
- [FAQs](https://info.askbosco.io/knowledge/faqs?hsLang=en#main-content)
- [Onboarding](https://info.askbosco.io/knowledge/faqs?hsLang=en#onboarding)
- [Knowledge Hub](https://info.askbosco.io/knowledge/knowledge-hub?hsLang=en#main-content)
- [Getting Started](https://info.askbosco.io/knowledge/knowledge-hub?hsLang=en#getting-started)
- [Data Connections & Integrations](https://info.askbosco.io/knowledge/knowledge-hub?hsLang=en#data-connections-integrations)
- [Onboarding & Implementation](https://info.askbosco.io/knowledge/knowledge-hub?hsLang=en#onboarding-implementation)
- [Using the Reporting Tools](https://info.askbosco.io/knowledge/knowledge-hub?hsLang=en#using-the-reporting-tools)
- [Product Updates & Features](https://info.askbosco.io/knowledge/knowledge-hub?hsLang=en#product-updates-features)
- [ASK BOSCO® Training](https://info.askbosco.io/knowledge/ask-bosco-training?hsLang=en#main-content)
- [Getting Started With ASK BOSCO® Training](https://info.askbosco.io/knowledge/ask-bosco-training?hsLang=en#getting-started-with-ask-bosco-training)
- [Module 1 - Introduction & Overview](https://info.askbosco.io/knowledge/ask-bosco-training?hsLang=en#module-1-introduction-overview)
- [Module 2 - Report Features & Analytics Basics](https://info.askbosco.io/knowledge/ask-bosco-training?hsLang=en#module-2-report-features-analytics-basics)
- [Module 3 - Budget Planning & Allocation](https://info.askbosco.io/knowledge/ask-bosco-training?hsLang=en#module-3-budget-planning-allocation)
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- [Getting Started with Shopify](https://info.askbosco.io/knowledge/ask-bosco-shopify-app?hsLang=en#getting-started-with-shopify)
- [Shopify Reporting](https://info.askbosco.io/knowledge/ask-bosco-shopify-app?hsLang=en#shopify-reporting)
- [Product Releases](https://info.askbosco.io/knowledge/product-releases?hsLang=en)
- [Data connections](https://info.askbosco.io/knowledge/data-connections?hsLang=en)
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